How to Reset Apple CarPlay® in your Audi

Why Apple CarPlay® Stops Working in Audi Vehicles
common reasons include:

• outdated Bluetooth or Wi-Fi pairings
• phone software updates
• Multiple phones trying to connect
• VPN or Security apps on the phone
• Bad Cellular signal (can be the phone (Your Service Carrier) and the Vehicle (Verizon)

A full reset clears these conflicts and restores a clean connection

Audi Models That Support Wireless Apple CarPlay®

Model Year 2019 - 2020:

• Audi A6
• Audi A7
• Audi A8
• Audi Q8
• Audi etron (Original SUV)
• Audi Q7

Model Year 2021 and Newer:

• Audi A3
• Audi A4
• Audi A5
• Audi A6
• Audi A7
• Audi A8
• Audi Q3
• Audi Q5
• Audi Q7
• Audi Q8
• Audi etron models
• Audi S, SQ, and RS Variants (same rules apply)

availability may vary by trim and production date. Vehicles must be equipped with Audi Smartphone Interface and the correct MMI system.

Step 1: Reset Apple CarPlay® on your phone

this step applies to all Audi Models equipped with wireless Apple CarPlay®

On iPhone:

1. Open Phone Settings
2. Tap Bluetooth, then delete Audi_MMI_XXXX (XXXX = last 4 digits of your VIN)
3. Tap Wi-Fi, then delete Audi MMI_XXXX_5GHz
4. Restart your phone

This removes the saved wireless connection that often causes CarPlay or Android Auto to fail.

Step 2: Remove the phone from your Audi MMI System

Audi has used several infotainment systems over the years. Follow the steps below based on your vehicles MMI version and model year.

MIB2 Audi MMI (Rotary Control)

Typical model years: 2017-2020

1. Press MENU
2. select Telephone
3. Select Connected Devices
4. highlight your phone using rotary dial
   
5. click the button to the right of the rotary dial (Silver button with a "C" logo)
6. Select Delete
7. Confirm
   

MIB2+ Audi MMI (Touch Screen)

Typical model years 2019-2020

1. Tap Home "⌂" in the upper left
2. Locate "Settings" tile in the home screen (Could be on second page, swipe left to get there)
   
3. Locate Connected Devices in the MMI and select it.
4. Locate "Audi Smartphone Interface" in the menu and select it to display all paired Apple CarPlay® and Android Auto™ device pairings.
5. Locate the tile with your phone name on it and click and hold in on the screen for 3 seconds, this will provide a menu with a delete option.
6. Select "Delete"

If you notice you have multiple iPhone pairings with the same name, make sure to delete all duplicates as well.

MIB3 Audi MMI 

Typical model years: 2021-2025 (Certain Models)

1. Tap Home "⌂" in the upper left
2. Locate "Settings" tile in the home screen (Could be on second page, swipe left to get there)
   
3. Locate Connected Devices in the Menu and select it.
4. Locate "Audi Smartphone Interface" in the menu and select it to display all paired Apple CarPlay® and Android Auto™ device pairings.
5. Locate the tile with your phone name on it and click and hold in on the screen for 3 seconds, this will provide a menu with a delete option.
6. Select "Delete"

HCP3 Audi infotainment system

Typical model years: 2025 and newer (New Generations)

1. Tap Home "⌂" in the upper left corner of your central screen
2. Locate the slide bar on the far left of your screen (Should look like a vertical white line with a right pointing arrow in the center)
3. place your finger on the arrow and slide your finger to the right to open your shortcut screen.
4. on the right side of the shortcut screen you will find "Connected Devices" option.
5. Select "Connected Devices"
6. in the list of connected Apple CarPlay® and Android Auto™ devices you will see the device name and to the right 4 different options, select the "⋮" icon to open the delete menu.
7. Select "Delete"

Step 3: Reconnect Apple CarPlay®

Via Bluetooth:

MIB2 (Rotary Control)

typical model years: 2017-2020

1. Turn vehicle on
2. press MENU
3. Select "Telephone"
4. Select "Connect Mobile Device" or "Add Device"
5. Enable Bluetooth on your phone and open up to your phones bluetooth settings in settings app.
6. Select your Audi from the phones Bluetooth list
7. Confirm and accept pairing prompts on both phone screen and MMI Screen.

Apple Car play requires a USB cable on most MIB2 systems

MIB2+ (Touchscreen MMI)

Typical model years: 2019-2020

1. Turn the vehicle on
2. Tap Home "⌂"
3. Tap "Audi Smartphone Interface"
   
4. Tap "Add Device" in the upper left of the screen
5. Enable Bluetooth and Wi-Fi on your phone
6. Find your Phone on the vehicle screen and select it.
7. Accept all pairing requests to ensure Apple CarPlay is set up properly.
8. Select "Yes, Continue" on the MMI screen
9. IMPORTANT: allow 20-30 seconds to ensure pairing is completed.
10. Apple CarPlay® will replace the "Audi Smartphone Interface" tile on your home screen.

MIB3 (Touchscreen MMI)

Typical Model Years: 2021-2025 (Pre-facelift)

1. Turn the vehicle on
2. Tap Home "⌂"
3. Tap "Audi Smartphone Interface"
   
4. Tap "Add Device" in the upper left of the screen
5. Enable Bluetooth and Wi-Fi on your phone
6. Find your Phone on the vehicle screen and select it.
7. Accept all pairing requests to ensure Apple CarPlay® is set up properly.
8. Select "Yes, Continue" on the MMI screen and "Connect" on the iPhone
9. IMPORTANT: allow 20-30 seconds to ensure pairing is completed.
10. Apple CarPlay® will replace the "Audi Smartphone Interface" tile on your home screen.

HCP3 (Newest Audi Infotainment System)

Typical Model Years: 2025 (New Gen) and Newer

1. Tap Home "⌂" in the upper left corner of your central screen
2. Locate the slide bar on the far left of your screen (Should look like a vertical white line with a right pointing arrow in the center)
3. place your finger on the arrow and slide your finger to the right to open your shortcut screen.
4. on the right side of the shortcut screen you will find "Connected Devices" option.
5. Select "Connected Devices"
6. Select "Add Device"
7. Enable Bluetooth and Wi-Fi on your phone
8. Find your Phone on the vehicle screen and select it.
9. Accept all pairing requests to ensure Apple CarPlay® is set up properly.
10. Select "Yes, Continue" on the MMI screen and "Connect" on the iPhone
11. IMPORTANT: allow 20-30 seconds to ensure pairing is completed.
12. Apple CarPlay® will replace the "Audi Smartphone Interface" tile on your home screen.
    

Via USB (All MMI Versions):

1. Plug in your phone into the USB port.
2. Accept all pairing and CarPlay Prompts
3. IMPORTANT: Allow 20-30 seconds for full connection. Do NOT push any buttons.
   

Audi Apple CarPlay Help in Salt Lake City

Audi infotainment systems are advanced, and occasional resets are normal as phone software evolves. if you need help resetting Apple CarPlay, Android Auto, Bluetooth, or myAudi features, the Technology team at Audi Salt Lake City is here to help!

Call (801) 433 - 2834